Job Description

Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism IFS - Internal Firm Services - Other
Management Level Manager
& Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
& Summary:
A career within Information Technology as a Support Technician at Tech Hub involves providing first-line technical assistance and support for queries and issues related to application platforms. This position assists with maintaining optimal system functionality and ensures customer satisfaction through resolving technical problems.
Responsibilities:

• Handle escalated issues from Level 1 support related to Office 365, Intune, Exchange Online, SharePoint, Teams, and other collaboration tools.
• Diagnose and resolve complex technical problems with Microsoft 365 services and Google Workspace applications.
• Create and maintain detailed documentation of issues, resolutions, and configurations within the ticketing system.
• Work closely with Level 1 support, engineering teams, and other stakeholders to resolve issues and improve system performance.
• Configure and manage Google Workspace settings, security policies, and user accounts, including managing mobile devices and performing security audits.
• Provide guidance and training to users on Google Workspace and Vault functionalities, including onboarding and offboarding procedures.
• Manage security settings, enforce policies, and ensure data governance and compliance within the organization.
• Monitor system performance, identify potential issues, and implement solutions to maintain optimal system functionality.
• Create and maintain documentation, knowledge base articles, and best practices for Google Workspace and Vault administration.
• Manage data retention policies for eDiscovery purposes.
• Ensure proper recording and closure of all reported issues

Mandatory skill sets:

• Strong understanding of Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Proven ability to diagnose and resolve complex technical issues.
• Understanding of cloud services and platform-as-a-service (PaaS) offerings.
• Familiarity with tools Prince 2 and Pmp

Preferred skill sets:

• Relevant Microsoft 365 certifications (e.g., MS-900, MS-100, MS-101) and Google Workspace Administrator Certification.

Years of experience required:
8+ yrs
Education qualification:
Any Ug/Pg
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree, Master Degree
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills Microsoft Windows 365
Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Client Management, Coaching and Feedback, Communication, Creativity, Deliverable Planning, Delivery Management, Developing User Stories, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Business Strategy, IT Consulting, IT Infrastructure, IT Service Management (ITSM), IT Systems Development, Leading Design Workshops, Learning Agility, Market Research, Optimism {+ 27 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date

Skills Required