Job Description

5 - 7 Years
2 Openings
Chennai, Trivandrum

Role description

We are seeking a highly skilled and motivated

Level 2 Infrastructure Support Engineer

to join our Cloud Operations team. This role is ideal for someone with deep experience in

AWS, Linux/Windows systems, and DevOps practices

, combined with strong troubleshooting and problem-solving skills. You will play a key role in maintaining mission-critical systems, resolving incidents, and ensuring the reliability and performance of cloud infrastructure.

Key Responsibilities

Provide Level 2 support for

AWS-hosted infrastructure and services

. Monitor, troubleshoot, and resolve issues across

Linux and Windows environments

. Manage and optimize

AWS services

(RDS, IAM, CloudWatch, Amazon MQ). Support and maintain

Tomcat application servers

. Collaborate with DevOps teams to

enhance CI/CD pipelines

and automate infrastructure tasks. Perform

root cause analysis

and implement preventive measures. Maintain system documentation, SOPs, and incident logs. Participate in

on-call rotations

and escalate issues as needed.

Technical Skills & Experience

AWS Infrastructure

: 5+ years

Linux/Windows Administration

: 3+ years

Troubleshooting

: 4+ years

DevOps Practices

: 3+ years

AWS Services

: RDS, IAM, CloudWatch, MQ

Application Support

: Tomcat

Scripting & Automation

: Python, Bash, PowerShell (preferred)

Monitoring Tools

: CloudWatch, Prometheus, Grafana

Qualifications

Bachelor's degree in

Computer Science, Information Technology, or related field

.

AWS certifications

(e.g., SysOps Administrator, Solutions Architect) are a plus. Strong

analytical and troubleshooting skills

. Excellent

communication and documentation

abilities.

Preferred Attributes

Experience in

multi-account AWS environments

. Familiarity with

Infrastructure as Code (Terraform, CloudFormation)

. Exposure to

containerized environments (Docker, Kubernetes)

. Understanding of

ITIL or similar incident/change management frameworks

.

Skills

Aws,Linux,Troubleshooting

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.