Job Description

Description:
CTG is seeking to fill an Infrastructure Specialist - Cloud Application Operations opening for our client.
Location: Remote
Duration: 12 months
Duties:
Provide 24/7 technical support for cloud-based solutions, including application, DevOps, middleware, security, and infrastructure.
Perform Level 1.5 remediation across the fleet using standard workflows and incident handling processes.
Receive, record, and analyze incident information, selecting and executing appropriate remediation actions.
Communicate resolution steps, action plans, and progress updates to clients in a timely manner.
Support application services and infrastructure components, including APIs, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware, and network security.
Understand high-level cloud application architecture and perform initial root cause analysis on incidents.
Manage Application IDs, cloud elasticity, and resource auto-scaling based on business needs.
Ensure disaster recovery readiness and perform manual redundancy failovers when required.
Generate and deliver daily, weekly, and monthly integrated service management reports across the client's environment.
Utilize ticketing systems such as ServiceNow, IBM Control Desk, and Remedy to track, manage, and resolve incidents.
Employ automation tools such as Rundeck and IBM Runbook Automation for efficiency in incident resolution.
Monitor environments using tools such as IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, and Netcool OmniBus.
Apply ITIL processes, including Incident Management, Critical Incident Management, Problem Management, Change Management, and Integrated Service Level Management.
Skills:
Strong knowledge of cloud platforms and services (IaaS, PaaS, SaaS).
Hands-on experience with microservices, containers, and Kubernetes.
Familiarity with APIs, middleware, and security components in cloud environments.
Proficiency in monitoring tools (IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, Netcool OmniBus).
Experience with ITSM tools (ServiceNow, IBM Control Desk, Remedy).
Working knowledge of automation tools (Rundeck, IBM Runbook Automation).
Understanding of ITIL frameworks and processes.
Ability to perform high-level incident analysis and effective remediation.
Strong reporting and documentation skills.
Experience:
5+ years of experience supporting cloud-based infrastructure and applications.
Demonstrated expertise in cloud operations, DevOps practices, and incident management.
Prior experience with high-availability and disaster recovery solutions.
Experience working in enterprise environments with 24/7 operational support.
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
Equivalent combination of education, technical certifications, and relevant work experience will be considered.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $50.00 to $120.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified(TM) company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required