Infrastructure Specialist Avd Citrix

Year    Noida, Uttar Pradesh, India

Job Description

Your Role and Responsibilities

You love solving problems and enjoy learning new technologies. You have 5+ years supporting end users, as well as, providing AVD CITRIX support. You have developed a strong practical understanding of VDI Infrastructure layers and Citrix

  • Core Responsibilities:
  • Troubleshoot and resolve VDI/Citrix issues by providing tier 2/3 incident ticket support
  • Provides technical assistance - via phone, email and/or remote access, and other appropriate channels
  • Perform daily VDI /CITRIX administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations
  • Assist in maintaining VDI golden images and installing client applications
  • Develop plans for deploying and administering virtual machines, images, and virtual apps
  • Develop and communicate HA/resiliency standards to ensure business and operational requirements are being met
  • Monitor performance and ensure system availability and reliability
  • Utilize Azure Site Recovery for disaster recovery failover
  • Participate in after-hours on-call support rotation
  • Assist with researching, evaluating, and recommending VDI /Citrix related hardware, software and services
  • Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge.
  • Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise
  • Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation
  • Provision the required RBAC roles in Azure AD.
  • Configure apps and desktops host pools for users
  • Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc
  • Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
  • Achieves and adheres to established Service Level Agreements and Key Performance Indicators
  • Validates and qualifies complex customer issues and business impact which may require collaboration with more senior level team members or other vendors
  • Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention
  • Documents cases, recommendations, and resolutions clearly in the CRM system
  • Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments
Required Education

Bachelor's Degree

Role ( Job Role )

Infrastructure Architect

Primary job category

Architect

Company

(Y030) Kyndryl Solutions Private Limited

Contract type

Regular

Employment Type

Full-Time

Is this role a commissionable/sales incentive based position?

No

Travel Required

No Travel

Preferred Education

Master's Degree

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise
  • 5+ years of strong experience doing real-world work as a VDI Engineer/ Citrix Administration with both Xen App, Xen Desktop with multiple sites and farms
  • Windows Virtual Desktop experience, to deploy and manage virtual desktops and applications
  • Azure Cloud experience
  • Experience configuring / managing Azure IaaS & PaaS technologies such as Subscriptions, Storage Containers, VNET, NSG's, Storage Explorer & Cost/Billing management.
  • Good understanding of network connectivity to Azure ExpressRoute
  • Experience with on-prem to cloud VDI replication and DR strategies - Azure Site Recovery, etc
  • Experience with Azure Active Directory - Group Policy Design & Architecture,
  • Hands on experience with performance monitoring and alerting for cloud workload instances
  • Extensive experience with automation leveraging Azure CLI, PowerShell, to automate and simplify tasks
  • Possess a detailed understanding of architectural dependencies of a VDI environment
  • Good understanding (Level 2) on LAN and WAN, Storage technologies (preferred)
  • Installation, Configuration & Management Virtual App & Desktop Farm 7.X
  • Creation of Citrix VM/Clone providing them via Provisioning Server
  • Creating and managing Machine Catalog & Delivery group.
  • Publishing Applications/Desktop - Dedicate and Pooled via Citrix Studio
  • Advanced Knowledge and work Experience on Citrix Provisioning Server
  • Updating and Maintaining Golden Images/Templates.
  • VDI Knowledge and hands on
  • Good understanding of OS standards of Windows Server (2k12, 2k16),
  • Understanding about VMware solution -
  • Hyper-v configuration
  • Virtual Switch Configurations
  • DRS Cluster and Management
  • CITRIX :
  • Installation, Configuration & Management Virtual App & Desktop Farm 7.X
  • Creation of Citrix VM/Clone providing them via Provisioning Server
  • Creating and managing Machine Catalog & Delivery group.
  • Publishing Applications/Desktop - Dedicate and Pooled via Citrix Studio
  • Advanced Knowledge and work Experience on Citrix Provisioning Server
  • Advanced Knowledge and work Experience on StoreFront
  • Basic Knowledge and work Experience on Citrix Netscaler in the following areas
  • Authentication Methods; Directory Management; Access Control Options.
  • Baseline configuration support and troubleshooting; SSL and Certificates; Two-Factor Authentication
  • Managing Citrix License server.
  • Good Exposure with Citrix Director
  • Farm and Servers Reports / Maintenance
  • Troubleshooting VDA registration Issues
  • PVS build knowledge
  • Profile Management solution like UPM, AppSense
  • VDI Knowledge and hands on
  • Good understanding of OS standards of Windows Server (2k12, 2k16),
  • Understanding about VMware solution -
  • Hyper-v configuration
  • Virtual Switch Configurations
  • DRS Cluster and Management
Preferred Technical and Professional Experience
  • Model ethical behaviour and execute job responsibilities in accordance with IBM's core values, ethics, and information protection policies.
  • Apply standards, best practices and design patterns when practical/justified to deliver solutions
  • Provide technical guidance to project team as appropriate
  • Track industry trends and maintain knowledge of new technologies to better serve the enterprise's architecture needs.
  • Work through architecture exception process when necessary.
  • Strong analytical and problem-solving skills.
  • Excellent inter-personnel, written, and verbal communication skills.
  • Ability to organize material, analyse a wide variety of facts and develop appropriate recommendations.
  • Ability to quickly triage technical issues.
  • Ability to learn the business at a rapid pace.
  • Ability to provide and validate high level estimates on the overall project.
  • Ability to provide and validate hardware/software requirements for the proposed architecture.
  • Ability to consider scalability, performance, and security when designing solutions.
  • Works under minimal supervision.
Position Type

Early Professional

Other things to know

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For additional information about location requirements, please discuss with the recruiter following submission of your application.

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy.

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Job Detail

  • Job Id
    JD2937975
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Noida, Uttar Pradesh, India
  • Education
    Not mentioned
  • Experience
    Year