Job Description

Company Overview:

Sundew is a leading digital transformation firm with an 18-year legacy of excellence. We specialize in digital strategy, application development, and engineering. As we continue to expand, we are seeking a talented and dynamic Infrastructure management Specialist role encompassing a wide range of responsibilities to ensure the efficient and secure operation of our internal infrastructure and services.

Key Responsibilities:

Possess working knowledge of computer hardware, including laptops, UPS systems, and monitors.

Demonstrate proficiency in Windows administration, Active Directory management, and performing Linux updates.

Maintain a general understanding of network protocols and assist in configuring basic firewall rules.

Communicate and coordinate effectively with external vendors and service providers.

Detecting, diagnosing, and troubleshooting both software and hardware issues in a timely manner.

Communicate clearly in English (reading, writing, and speaking) to support internal and external customers.

Collaborate effectively with colleagues and work flexible hours as required.

Exhibit a high level of motivation, independence, and strong work ethics.

Maintain and update hardware and software inventory records accurately.

Required Skills:

6 - 9 years of experience in IT support, helpdesk, or system administration roles

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, and firewall rules).

Experience with Windows OS, Active Directory, and Linux environments.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to manage multiple tasks and work independently with minimal supervision.

Proficient in Windows desktop tools and platforms such as GitHub, SQLyog, and Docker for issue resolution (Preferred)

Knowledge of LAN cabling and Wi-Fi network setup and troubleshooting (Preferred)

Educational Qualification:

B.SC, B.tech or Equivalent.

Relevant certifications if any.