Job Description

ABOUT EVERNORTH:
Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don't, won't or can't.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Infrastructure Engineering Senior Analyst - HIH - Evernorth
Responsibilities

• Create procedures to ensure risk visibility and signoff at the right level of the organization before production implementation
• Partner with teams such as problem management to analyze managed incident data to create new gates in Operational Readiness to mitigate these risks in the future as well as ensuring teams not able to meet all Operational Readiness requirements drive follow-ups in system of record (problem or risk)
• Establish channels for collaboration with Ops Readiness stakeholders within the Enterprise including, but not limited to: Operations Leadership, Application Delivery Teams, Operations Teams, Monitoring, SRE, Product Owners, Scrum masters, Agile Leadership, etc.
• Interface with and influence Enterprise ITSM practices such as Event Management, Incident Management, Release Management, Risk Mitigation, Problem Management, Change Management, Config Management and Escalation Procedures, ensuring harmonization with Ops Readiness Best Practices and overall effectiveness of these practices
• Communicate Operational Readiness concepts effectively to IT & Business audiences
• Translate technology delivery needs and operational needs into associated technical requirements for automated compliance, and understand solutions that will incorporate these requirements.

General Competencies

• Provides counsel and advice to management on significant delivery matters, often requiring coordination between organizations.
• Influence matrix teams across the organization and present data to leadership to drive focus on modern and resilient system design.
• Stay up to date on Site Reliability Engineering best practices and train the organization on ways to improve availability.
• Responsible for coordinating, scheduling and assigning tasks, team building, maintaining working relationships.
• Organizes and guides project operations through new standards.
• Keeps informed of technical and managerial advances in IT.

Preferred Skills & Qualifications:

• Proven experience with developing and maintaining SNOW workflows and reporting
• Knowledge and experience with Configuration Mgmt (CMDB) and Change Management
• Proven experience with ServiceNow data model, reporting, advanced queries, and workflows.
• Solid knowledge of ITIL principles
• Knowledge and experience with Monitoring/Observability tools such as Dynatrace and Splunk
• Ability to work independently and manage multiple assignments
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Strong conflict resolution skills with the ability to exercise mature judgement
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word)
• Ability to provide metrics tracking operational performance and quality of services
• Proven ability to analyze data, troubleshoot problems, provide recommendations and follow up on their implementation
• Experience transforming an enterprise to Site Reliability Engineering and Resilient System design at scale. Understanding of end to end application design, middleware, infrastructure components, and cloud technologies. Ability to keep up with industry trends and best practices.
• Bachelor Degree in Information System Management, Informatics or similar combination of education and experience is a strong advantage

Location & Hours of Work
Hybrid, 1PM - 10PM IST
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.