Job Description

HIH - Infrastructure Engineering Senior Advisor

Position Overview:


This role helps support the operation and performance of Cigna's enterprise network - this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.

Experience in configuring switches, routers, firewalls, Wireless Controllers & Access Points. Troubleshooting LAN/WAN/VPN connectivity and performance issues for highly available systems Strong knowledge of Network Routing protocols such as OSPF, BGP, EBGP Network Load balancer such as Citrix or F5 Provide L3 and above escalation support for internal and hosted solutions. Infrastructure planning, testing, deployment, operations, and maintenance Planning, utilization review, and performance monitoring. Experience in load balancing and network optimization Remote access technologies, management, and monitoring tools Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary. Create and maintain network documentation as it relates to network configuration, network diagrams and processes. Installation and replacement of equipment's and components in data center Manage IT operations and network platform Monitor performance and ensure system availability and reliability Incident Management, BCP planning and coordination support Knowledge of network architecture, design, and configuration Scheduled network maintenance and patching Triaging, alerting and troubleshooting network systems Perform disaster recovery operations and data backups Smart hands support for all data center devices and equipment's Racking/stacking and installation of devices and establish connectivity Decommission/remove devices/cables from racks Knowledge on structure cabling Vendor coordination for troubleshooting and hardware/parts replacements Vendor coordination for structure cabling work End to end cable tracing/testing support and establishing connectivity

Contractor Conversion

Education:

College degree (Bachelor) in related technical/business areas or equivalent work experience.

Experience:

8+ years of experience in Networking Proven experience with support and operations of large-scale enterprise networks Industry certifications such as CCNA and CCNP. Experience with Cisco ACI Experience with F5 load balancers Experience with Palo Alto, Fortinet, and Cisco ASA firewalls Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access Experience with Python and other scripting tools Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Highly self-motivated and directed Strong organizational skills Keen attention to detail Strong customer service orientation

Skills:

Willing to work in 24/7 coverage support and on call rotation Understand network protocols and strong ITSM knowledge Experienced in data center/enterprise computing Strong understanding of network infrastructure and network devices such as Routers, switches, firewalls, UPS, PDU's, WLAN controllers, WAP, wired/wireless connectivity Knowledge on UPS/PDU's

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.