Job Description

As a Dynatrace Sr. Engineer (Infrastructure Engineering Advisor) for Cigna's Enterprise Application Performance and Synthetic Monitoring Team you'll provide operations, engineering, design and troubleshooting support for the teams on premise and SaaS based Monitoring products. You'll also be working with peers and customers gathering requirements, Configuring Monitoring, Platform Delivery and support. Assist with dashboards, reports, and knowledge objects. The role will require you to use your hands-on technical expertise with Dynatrace, Ansible, Python, Java and other developer tool sets to come up with solutions for technical and business problems. You should have a continuous learning and engineering mindset along with the ability to adapt new technologies to improve our Monitoring offerings.

• Support systems engineering lifecycle activities for Dynatrace deployments, including requirements gathering, design, testing, implementation, operations, and documentation.
• Lead troubleshooting efforts and identify root cause of problems across the enterprise Application Performance and Synthetic Monitoring environment.
• Work on and lead projects that drive continuous improvement, enhancements of products, services offerings, and governance.
• Coach and mentor customers and staff that may need technical assistance or guidance.
• Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.
• Available On-Call 24x7 support on a rotational schedule.

Education:

• Any bachelor's degree
• Four-year university degree/college diploma or equivalent work experience in a technical field such as Electrical Engineering, Computer Science or Information Systems is required

Experience:

• 11-13 years of experience
• Experience authoring synthetic scripts using Selenium or Dynatrace (JSON), browser (byte code), infrastructure (OS metrics), DB (SQL) monitors.
• Experience with scripting and programming with Perl, Python, Java Script or PowerShell to leverage APIs
• Experience with Ansible and leveraging playbooks for task automation
• Experience with Postgres, MySQL, MS-SQL, Oracle or another similar DBMS
• Experience working on Agile SCRUM & KANBAN teams
• Experience with Automation design and delivery.

Skills:

• Strong experience instrumenting and monitoring cloud environments such as WebSphere, OpenShift, Tomcat, PCF, AWS or Azure
• Basic knowledge using SNMP, MIBs and OIDs to monitor infrastructure components
• Basic knowledge of Wide and Local Area Networks
• Basic knowledge of network protocols and applications including SYSLOG, DNS, DHCP, IPSec, NAT, TCP, UDP and ACLs
• Experience in customer service and/or operations
• Strong troubleshooting, documentation and communication abilities
• Demonstrated proficiency in scripting and programming languages (e.g., Python, PowerShell, Java, etc.) for custom Dynatrace app development.

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Skills Required