Job Description

About the Role:

Morningstar build a second line IT infrastructure support team in Mumbai; the team will take on support functions for the Global IT infrastructure group. The second line support group will handle incidents and service requests escalated from Morningstar\xe2\x80\x99s monitoring, service desk and desktop support groups and will work in collaboration with third line engineering teams based in Chicago, London and Shenzhen.

Morningstar India is looking for a \xe2\x80\x9cInfrastructure Engineer\xe2\x80\x9d based in our Vashi, Navi Mumbai office. The ideal candidate should be someone who thrives on delivering high quality operational output, new experiences and technical challenges.

As a \xe2\x80\x9cInfrastructure Engineer\xe2\x80\x9d working in Morningstar\xe2\x80\x99s IT infrastructure team, you will be involved in the support of our Wireless LAN and Wired LAN, WAN and Datacenter Networks for Morningstar\xe2\x80\x99s growing IT infrastructure that currently covers over 33 offices and 6 Datacenter\xe2\x80\x99s worldwide. You will also be involved in the transition of second line support processes and functions to the new team in Mumbai.

Interested candidates should have a proven track record of supporting significant Network Infrastructures. The successful candidate for this role should have at least 3-5 years\xe2\x80\x99 experience in an IT support role and should have experience and knowledge of Cisco Switches, Routers, Firewalls, Cisco IOS, NX-OS and ASA. A CCNA/CCNP or higher-level certification is required, and experience of Palo Alto Firewall, Cisco Umbrella, SDA and ACI technology would be advantageous.

Candidates should have excellent English, strong communication skills and a degree in Electronics and Telecommunication or computer science with strong academic record. Preference will be given to applicants with relevant IT industry technology certifications. (E.g. ITIL V4 foundation, CCNA/CCNP or CCIE R&S and CCNA/CCNP Wireless)

Candidate should be willing to work in 24X7 rotational shifts.

Day to Day responsibilities:

Monitor, Support and Administration of Morningstar\xe2\x80\x99s Global WAN, Wired and Wireless LAN of Corporate Offices and Datacentre networks

Routine implementation of Firewall ACL changes

Routine implementation of URL filtering using Cisco Umbrella Cloud based application

Responding to incidents and alerts escalated by Morningstar\xe2\x80\x99s NOC or automated alerting

Managing and maintaining the operational integrity of our systems

Prepare and maintain standard operating procedure document

Implementation of firewall policies on Cisco ASA, FTD and Palo Alto firewall

Troubleshoot issues related to WAN and co-ordinate with SD-WAN vendor

Routine maintenance of network devices \xe2\x80\x93 Router, Switches and Firewalls by following device lifecycle management

Follow change, problem and incident management process

Preparation and analysis of WAN and Internet link bandwidth utilization reports

Routine WAN and internet link failover testing

Technical Skills and Requirements:

Bachelor\xe2\x80\x99s Degree or Diploma in Electronics and Telecommunications, Computer Science or Information Technology or any equivalent field with strong academic credentials is required.

At least 3-5 years of experience in a networking focused second line support role.

Good English communication and presentation skills (written & verbal).

An ability to demonstrate a focus on attention to detail and high-quality results.

Knowledge of ServiceNow & Jira ticketing system

Solid understanding of networking fundamentals and concepts.

Experience on Cisco Catalyst & Data center switches, routers and firewalls, hands-on Cisco IOS and NX-OS network operating systems and knowledge on routing protocols like EIGRP, OSPF and BGP

Hands on experience on PaloAlto Firewall and Panorama Firewall Management

Cisco CCNA, CCNP or higher-level certification

Advantageous:

ITIL Foundation certification

CCNA or CCNP Wireless

Palo Alto certification

Must have Experience.

Cisco Routing & Switching -Expert, 3-5 years.

Cisco Firewall \xe2\x80\x93 ASA and FTD/FMC -Intermediate, 2-3 years

Palo Alto Firewall -Intermediate, 2-3 years

Cisco Wireless -Intermediate, 1-2 years

English verbal and written communication-Intermediate, 3-5 years

Good to have Experience.

Cisco ISE -Intermediate, 1-2 years

Cisco ACI-Intermediate, 1-2 years

Cisco DNAC-Intermediate, 1-2 years

Cisco Umbrella-Intermediate, 1-2 years

AWS & Azure Cloud Networking-Intermediate, 1-2 years

Morningstar is an equal opportunity employer.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar\xe2\x80\x99s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We\xe2\x80\x99ve found that we\xe2\x80\x99re at our best when we\xe2\x80\x99re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you\xe2\x80\x99ll have tools and resources to engage meaningfully with your global colleagues.

Morningstar