Job Description

JOB DESCRIPTION

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.



As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you will join Global ESX Infrastructure SRE team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks and leverage your knowledge of programming and infrastructure automation to affect change. In this environment you will take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As SRE, you will be focused on running better production applications and systems.

Job responsibilities

Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Collaborate with different roles to achieve common goals Contribute to the development and maintenance of knowledge base articles, technical guides, and support documentation. Share knowledge and expertise with team members to enhance overall team performance. Engage with customers to understand their issues and provide guidance on best practices for VCF deployment and management & drive mitigation/RCA to help in problem management and respond to customer inquiries and support requests in a timely and professional manner. Participate in training and certification programs to enhance technical skills and knowledge. Stay up-to-date with the latest VMware technologies, VCF updates, and AI/ML/LLM/SLM or any new relevant IT industry trends.

Required qualifications, capabilities, and skills

Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Expertise in VMware product and infrastructure support with excellent troubleshooting and problem-solving skills. Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge Experience in Systems and Application monitoring systems (Grafana, Splunk etc) and instrumentation. Familiar with Agile development process and automated testing. Diagnose and resolve complex technical issues related to VMware VCF environments(v4+)including software, hardware, and configuration problems. Strong troubleshooting background with VMware vCenter (v7.0+). Expertise in VMware NSX(T) troubleshooting and strong networking background, with good knowledge of related protocols and technologies (e.g. BGP, VRF, MPLS, IP, TCP, UDP), as applied to a data center context. Experienced as a VMware ESXi system engineer in an enterprise class server hardware environment(HPE/Dell/Lenovo) with VMware vSAN.

Preferred qualifications, capabilities, and skills

Strong communication and interpersonal skills with ability to work independently and as part of a team. Proven experience in supporting VMware environments, possibly with a focus on AI and ML integration. VMware VCF products certifications. Knowledge of risk and controls landscape, ensuring company-wide standards are met.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.