Job Description

About this role:

Wells Fargo is seeking a Infrastructure Engineer for Voice Recording Team.

In this role, you will:

• Lead or participate in high level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems, design and test solutions
• Contribute to the testing of business, application and technical infrastructure requirements
• Drive solutions to reduce recovery
• Review and analyze solutions for cloud security, secrets management and key rotations
• Design, code, test, debug and document programs using Agile development practices
• Design complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long range plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Provide design, consultancy, implementation, and support services to the Specialized Communications & Telephony Services team for Voice Recording Platforms(Verint, VERBA) supporting our critical infrastructure.
• The candidate will be responsible for vulnerability, drift, patch, and lifecycle management and lab management tasks for the VERBA recording platform.
• The team member will also monitor and support critical system integrations with Vodafone, Speaker Bus, Cisco CUCM, MS Teams, and more.
• The candidate will need to possess technical expertise on trader voice infrastructure, IP Telephony, Networking, enhanced call recording and video technology domains.
• Consult with Business & Technology Partners to determine technical requirements of projects to produce detailed design documentation based on architectural standards, to include physical and logical designs and configurations
• Responsible for evaluating, designing, configuring, and implementing hardware and software components for Cloud and On-premises systems.
• Maintain technical roadmaps and assist in project forecasting.
• Participate in research and development efforts pertaining to expansion of new features and capabilities.
• Performing analysis and making recommendations affecting critical technical initiatives
• Designing and developing tools and applications to facilitate workflow and automate processes (applications can include web chat, VoIP, and SIP, to name a few)
• Collaborating with other engineers to enhance processes, code reviews, and internal infrastructure
• Overseeing the maintenance, debugging, and adding of new features to a suite of existing applications
• Strong personal skills: drive, self-starter, initiative, adaptability, problem solving, team player

Additional responsibilities include:

• Assist in development of production standards and/or make recommendations in our overall production
• Platform Impact Analysis
• Documentation - Technical Design, Implementation Plan, Test Plan
• Platform Standards Development & Compliance
• Tier III Support
• Perform engineering of all core level infrastructure
• Perform engineering of all site-specific infrastructure
• Perform operating systems engineering on critical trader voice applications
• Communicate with vendors Strategy & Planning
• To provide regular status reports on tasks accomplished, current issues, progress toward goals and recommendations to improve performance and reliability
• Perform research, testing, and validation (certification) of new technologies
• Create design specifications per end-user requirements and provide enterprise solutions
  • Design high-quality end-to-end solutions
  • Delivery oversight of infrastructure
• Collaborate with peers, internal teams, and suppliers to develop product integration strategies
• Partner with Infrastructure Architecture & Network Engineering in planning, deployment, installation, administration, and management of infrastructure(s)

Required Qualifications, US:

• 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Technology Infrastructure Engineering and Solutions, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Candidate will need to possess technical expertise on Voice Recording Infrastructure, Trader Voice, IP Telephony, Networking, and enhanced call recording technologies.
• Experience in engineering and implementation on Telephony & Trader Voice technologies.
• 3 - 5 years of experience in the installation, relocation, testing, maintenance, and advanced design of Voice Recording Platforms(Verint, VERBA, NICE).
• 2- 3 years' experience in supporting Trader Voice operating systems
• Demonstrated analysis and design experience in IP Telephony & Networking system administration, configuration, and implementation.
• Extensive experience in analysis, design, implementation, and support of Voice over IP (VoIP) system solutions including multi-service infrastructure, Cisco Call Manager, Unity Unified Messaging, IP Gateways, Siemens OpenScape, Speakerbus, Verint (Verba) Recording, Ring-Down Circuits (ARD, MRD, Hoot, SIP), Nice Call Recording (NTR), legacy integration with traditional voice technologies and other voice components
• Ability to work in a fast-paced deployment services environment
• Prior VoIP implementation and support experience with Enterprise solutions
• Strong knowledge of and experience in of advanced Telecommunications hardware, software, and configurations.
• 5 years' experience troubleshooting environments across the entire architecture (i.e., applications to infrastructure).
• Strong written and verbal communication skills
• Strong analytic and problem-solving skills
• Demonstrated teamwork skills
• Certifications will be a plus.
• Bachelor's degree in computers/Electronics or Equivalent

@rws22 We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.