Job Description

Overview
Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.
Currently we are looking for The Infrastructure Engineer 2.
The Infrastructure Engineer 2 is responsible for designing, building, and implementing systems and hybrid cloud solutions in support of our global IT Infrastructure. The position serves as a primary escalation point for advanced infrastructure and user-related issues, ensuring high availability and continuity of critical systems operations. Beyond troubleshooting, you'll drive continuous improvement by identifying opportunities to optimize and modernize existing systems making a real impact on performance, reliability, and efficiency.
What you will be doing

• Design, build, and implement basic technology platforms and hybrid cloud solutions
• Safeguard the security, integrity, and confidentiality of the company's supported systems and data; collaborate on and execute basic improvements to maintain and achieve high security posture
• Design and implement solutions for backup and disaster recovery; participate in the testing and execution of disaster recovery plans and procedures to ensure business continuity
• Troubleshoot and resolve basic issues and outages; perform problem-solving, root-cause, and post-mortem analyses to drive process improvements
• Document the design, operation, procedures, and troubleshooting of implemented solutions and technology platforms; compose training materials and conduct training sessions with stakeholders
• Participate in audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines
• Collaborate on best practices, standards, and processes for design and administration of systems and solutions
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy.
• Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy.

What will make you successful

• Bachelor's degree or equivalent experience
• Experience as a Systems Engineer/Architect
• Experience working with hybrid cloud solutions
• Experience working with virtualization technologies
• Experience working with Windows and Linux server operating systems
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good data gathering, interviewing, and analytical/problem solving skills
• Good customer service orientation
• Good interpersonal skills: able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Good attention to detail
• Able to thrive in a fast paced, deadline driven environment
• Experience working with Cisco UCS servers and NetApp storage
• Experience with scripting and automation - PowerShell, Terraform, Ansible
• Microsoft Windows or MacOS and Microsoft Office proficiency
• Good knowledge of Microsoft Windows network environments
• Up to 5% travel time required
• Disclaimer: Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Hyland's Offering
We're proud of our culture and take employee engagement seriously. By listening to employees' feedback, we're able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees.

• R&D focus - cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow.

• Work-life balance culture- flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!

• Well-being- private medical healthcare, life insurance, gym reimbursement.

• Community Engagement- Volunteer time off (12h/year)

• Diversity & Inclusion- employee resource groups, inclusion benefits and policies

• Niceties & Events- snacks and beverages, employee referral program, birthday, baby gifts.

If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work - connect with us!
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.