Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Role Purpose

The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.

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Knowledge, Skills and Abilities:

BA/BS Degree (or equivalent) with at least 5 years of work experience Ability to build effective relationships at all levels of the organization and maintain a high level of customer service at all times Proven successful troubleshooting background, e.g. service desk, field/desktop support Detective-like curiosity regarding systemic problems in the digital enterprise Proven ability to identify issues, seek resolutions, and advocate for process improvements Technical documentation and presentation experience required Ability to conduct meetings, document actions and follow up with all parties involved Excellent written/verbal communication, organization, presentation, and project management skills Experience delivering solutions to large enterprises (Fortune 500, FTSE 100 etc.) Ability to troubleshoot & analyse software Ability to demonstrate (through the use of analytics) value to the support team and/or client Willingness to learn and adapt in a fast-paced environment Ability to work individually and within a highly collaborative team setting Previous experience with enterprise level top-tier technical support desirable Previous experience with Systems Integrators desirable

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Technical Skills and Knowledge:

Professional certifications in technology like Microsoft, Citrix, and VMware such as MCP, MCSE, MCT, CCA, CCEA, VCP, VCAP, and VCI desirable

Experience of transformational outsourcing and understanding of the principles and challenges involved

Broad understanding of ICT technologies covering many of the following:

+ Desktop technologies and solutions
+ Windows Server Technologies
+ Virtualization Technologies and Techniques such as server-based computing and desktop virtualization.
+ End user support tools/techniques
Understanding of relational databases is a plus, SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services) SQL query skills are familiarity is desirable Scripting and PowerShell familiarity is desirable

Personal Attributes

Act with integrity Articulate Active listener Attention to detail Team player Persuasiveness Problem solving Technical curiosity
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.