Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Job Title: ServiceNow Architect

Location - Pune

WO value -220k

Role Overview

We are seeking a highly skilled and experienced

ServiceNow Architect

to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have a strong background in

ITSM Pro

,

CMDB/CSDM deployment and transformation

, and

ServiceNow integrations

, with a proven track record of delivering scalable and efficient ServiceNow architectures.

Key Responsibilities

Lead the architectural design and implementation of ServiceNow solutions, ensuring alignment with enterprise standards and best practices. Drive the deployment and transformation of

CMDB and CSDM

models to support service visibility and operational excellence. Architect and oversee

ServiceNow ITSM Pro

implementations, including Incident, Problem, Change, Request, and Knowledge Management. Design and manage integrations between ServiceNow and other enterprise systems using MID servers, APIs, and IntegrationHub. Engage with customers and stakeholders to gather requirements and ensure solution designs are aligned with business needs and expectations. Collaborate with stakeholders to define solution architecture and ensure successful delivery. Provide technical leadership and mentorship to development teams and administrators. Conduct architecture reviews, performance tuning, and platform health checks. Stay current with ServiceNow releases and roadmap, and recommend adoption of new features and capabilities.

Required Qualifications

6 to 8 years

of hands-on experience in ServiceNow architecture and development. Strong expertise in

ITSM Pro

modules and workflows. Proven experience with

CMDB and CSDM

design, deployment, and optimisation. Demonstrated experience in

ServiceNow integrations

with third-party systems. Experience in

customer requirement gathering and translating business needs into technical solutions

. Solid understanding of ITIL framework and service management principles. Proficiency in scripting (JavaScript, Glide), Flow Designer, and ServiceNow Studio. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM or CMDB. Excellent communication, stakeholder management, and documentation skills.

Preferred Qualifications

Experience with additional ServiceNow modules such as ITOM, SecOps, or HRSD. Exposure to Agile/Scrum delivery methodologies. Experience in multi-instance and multi-tenant ServiceNow environments.

Familiarity with governance, risk, and compliance (GRC) frameworks.

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Mandatory Skills: ServiceNow Solution Architecture.


Experience: 8-10 Years.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.