Job Description

Responsibilities :
Support Desktop & Laptop OS

• Windows, Mac installation, configuration & troubleshooting
• Microsoft patches, AV and desktop application support
• Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices
• Install & troubleshoot standard software
• Email & Application Support
• Basic LAN
• IP address allocation, conflicts, able to differentiate the required network from others
• Wireless LAN troubleshooting
• Perform Install, Move, Add or Change (IMAC) at the workstation level
• AD domain
• Resolve Printer installation and sharing related issues (Network / Local Printer)
• Scanner relates issues/troubleshooting
• In case of hardware problems, escalate to hardware vendors
• Remote Support-Desktop and Remote Assistance

Technical and Professional Requirements :

• 5+ years of experience in Desktop support
• Strong Experience in windows 10 and 11 support.
• Able to manage a team of 10-20 members
• Mandatory to work 24X7 shifts
• Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years' experience using PowerShell to automate task would be an added advantage.

Preferred Skills :
Technology->AS/400 technologies->MQ Series with AS400,Technology->Infrastructure-Server Administration->MS-Windows->Windows10 Migration,Technology->Microsoft Technologies->Windows OS,Technology->Database Administration->MS SQL Server->SQL Server,Technology->EUC->EUC-Others,Technology->EUC-Patching_and_Distribution->SCCM,Technology->Server-OperatingSystemAdministration->Windows Server Admin->Windows,Technology->Infrastructure-Storage-Administration->Server-Storage-Others,Technology->Server-Virtualization->Vmware-ESX->Vmware,Technology->Storage Administration->EMC,Technology->Backup Administration->Commvault,Technology->Database->Microsoft SQL Server
Educational Requirements :
Bachelor of Engineering
Service Line :
Cloud & Infrastructure Services

Skills Required