Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

NetApp Data Management & Cloud Storage Solutions

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and providing support for both remote and onsite operations. Your role will require you to work within defined operating models and processes, ensuring that all systems function optimally and meet the needs of the organization. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in NetApp Data Management & Cloud Storage Solutions. - Strong understanding of cloud storage architectures and data management best practices. - Experience with troubleshooting and resolving issues related to server and network environments. - Familiarity with operating system-level support across various platforms. - Ability to implement and maintain software solutions from different vendors. Additional Information: - The candidate should have minimum 5 years of experience in NetApp Data Management & Cloud Storage Solutions. - This position is based at our Kolkata office. - A 15 years full time education is required.




15 years full time education