Job Description

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Generative AI
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across multiple platforms. You will be responsible for both remote and onsite support, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Generative AI. - Strong understanding of system architecture and design principles. - Experience with troubleshooting and resolving hardware and software issues. - Familiarity with various operating systems and network configurations. - Ability to implement and manage software solutions across different platforms. Additional Information: - The candidate should have minimum 12 years of experience in Generative AI. - This position is based at our Noida office. - A 15 years full time education is required.
15 years full time education
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Skills Required