Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Storage Area Networks (SAN) Architecture and Design

Good to have skills :

NAS Architecture and Design

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions, and ensuring the smooth operation of configured services across multiple platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve hardware and software challenges while adhering to established operating models and processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design. - Good To Have Skills: Experience with NAS Architecture and Design. - Strong understanding of server and network infrastructure. - Familiarity with various operating systems and their configurations. - Experience in troubleshooting hardware and software issues effectively. Additional Information: - The candidate should have minimum 2 years of experience in Storage Area Networks (SAN) Architecture and Design. - This position is based at our Indore office. - A 15 years full time education is required.




15 years full time education