Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Cloud Based Service Management Process Design

Good to have skills :

NA

Minimum

2

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Conduct basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Based Service Management Process Design. - Strong understanding of system maintenance and support processes. - Experience with troubleshooting server and network issues. - Familiarity with various software solutions and vendor-specific technologies. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 2 years of experience in Cloud Based Service Management Process Design. - This position is based at our Pune office. - A 15 years full time education is required.




15 years full time education