Job Description

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Google Cloud Platform Administration
Good to have skills : Microsoft Windows Server Administration, Python (Programming Language), Shell Scripting
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in a dynamic work environment where you will provide ongoing technical support and maintenance for both production and development systems. Your typical day will involve addressing various technical issues, collaborating with team members, and ensuring that all configured services operate smoothly across different platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and contributing to the overall efficiency of the systems in place. Your role will require a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of technical processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Technical experience & Professional attributes: - Must To Have Skills: Proficiency in Google Cloud Platform Administration, Microsoft Windows Server Administration, Python (Programming Language), Shell Scripting. - Good To Have Skills: Experience with Microsoft Windows Server Administration, Python (Programming Language), Shell Scripting. - Strong understanding of cloud infrastructure management and deployment. - Experience with troubleshooting and resolving technical issues in a timely manner. - Familiarity with network protocols and security best practices. Education qualifications: - A 15 years full time education is required. Additional Information: - The candidate should have minimum 3 years of experience in Google Cloud Platform Administration. - This position is based at our Kolkata office.
15 years full time education
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