Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Microsoft Azure Architecture

Good to have skills :

Microsoft Azure PaaS, Microsoft Azure IaaS

Minimum

7.5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that services are running smoothly across multiple platforms. You will be responsible for both remote and onsite support, implementing technology solutions, and troubleshooting hardware and software problems to maintain operational efficiency. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Architecture, Microsoft Azure IaaS, Microsoft Azure PaaS. - Good To Have Skills: Experience with Microsoft Azure IaaS, Microsoft Azure PaaS. - Strong understanding of cloud infrastructure and services. - Experience with server and network management. - Proficient in troubleshooting and resolving technical issues. Additional Information: - The candidate should have minimum 7.5 years of experience in Microsoft Azure Architecture. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education