Job Description

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Storage Area Networks (SAN) Architecture and Design
Good to have skills : NAS Architecture and Design, AWS Storage Database
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Non-Production Environment Engineer, you will be responsible for the build, configuration, maintenance, and support of our critical development, testing, and staging environments. You will work closely with development and QA teams to understand their infrastructure needs, provision and manage compute, storage, and networking resources, implement automation strategies for environment provisioning and management, troubleshoot environment-related issues, and ensure the stability and reliability of these non-production landscapes to facilitate efficient software development and testing cycles. Your focus will be on optimizing these environments for performance, cost-effectiveness, and adherence to security best practices, ultimately contributing to the faster and higher-quality delivery of our products. As an Infra Tech Support Practitioner, you will engage in a dynamic environment where you provide ongoing technical support and maintenance for both production and development systems. Your typical day involves addressing various technical challenges, ensuring the smooth operation of configured services across multiple platforms, and collaborating with team members to enhance system performance and reliability. You will also be responsible for troubleshooting hardware and software issues, contributing to the overall efficiency of the technology infrastructure. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in L1 and L2 troubleshooting to resolve basic and intermediate level issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design. - Good To Have Skills: Experience with NAS Architecture and Design, AWS Storage Database. - Strong understanding of network protocols and storage technologies. - Experience with system monitoring tools and performance tuning. - Familiarity with backup and recovery solutions for data protection. Additional Information: - The candidate should have minimum 3 years of experience in Storage Area Networks (SAN) Architecture and Design. - This position is based at our Hyderabad office. - A 15 years full time education is required.
15 years full time education
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Skills Required