Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Cloud Network Operations, Microsoft Azure IaaS

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that services are running smoothly across different platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and providing support for configured services, all while adhering to defined operating models and processes. Your role will require both remote and onsite support, ensuring that all systems function optimally and meet the needs of users. Roles & Responsibilities: The Cloud Network specialist experienced in single or multi-cloud network in designing, implementing, and troubleshooting the multi region cloud network especially Azure. A: 5-7 years of relevant experience in networking domain in design, implementation, troubleshooting, monitoring, management of on-Prem and Cloud IAAS including routing, Azure networking, Network security, load balancer and various network monitoring tools B: Should be able to play the L2 role to resolve complex network issues C: Experienced in designing the firewall's highly available architecture, especially Palo Alto, ASA Professional & Technical Skills: A: Experienced in Azure public cloud network technologies like VPN, Azure Express route, VNETs, NSGs B: Strong knowledge of network security technologies like - Palo Alto, F5 LBs, LTMs C: Experienced in designing the firewall's highly available architecture, especially Palo Alto, Implementation and troubleshooting exposure. D: Strong BGP Routing and switching, IPSEC VPN Technologies skills with very strong hold of - Arista 7k, Cisco 9k, ASRs and CSRs E: Strong knowledge of Aviatrix deployment, design best practices in single or multi-cloud environment. F: Good to have Devops skillsets Professional Attributes A: A process-oriented individual, with strong interpersonal skills, who has the flexibility to thrive in a fast-paced, dynamic organization B: Able to lead the discussion and front end during the complex discussion. Educational qualification: Btech or Equivalent Additional Information: Must be able to work a flexible schedule, including overtime and after hours




15 years full time education