Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :
Microsoft Endpoint Configuration Manager
Good to have skills :
Microsoft Active Directory
Minimum
12
year(s) of experience is required
Educational Qualification :
15 years full time education
Role: Image Management & OSD Customization Specialist Role Description: a talented and experienced technical expert to join our team as a Image Management lead. In this role, you will be responsible for automating the creation and maintenance, and lifecycle management of machine images across multiple environments using System Center Configuration Manager, OSD Customization, Microsoft Deployment Toolkit etc. and will be knowing about SCCM infrastructure & Configuration in depth and provisioners to ensure our images are consistent, reliable, and meet our specific requirements. Must Have Skills: Microsoft System Center Configuration Manager, Microsoft Deployment Toolkit, OSD Customization, PowerShell, WIM (Windows Imaging Format) and ImageX . Autopilot & Intune etc. Key Responsibilities: He will collaborate closely with platform engineers, cloud architects, security teams, and application owners to ensure secure, scalable, and standardized Golden images are delivered for hybrid and cloud-native systems. Key Responsibilities and Skills: o Creating and maintaining OS images: This involves capturing a baseline OS image (often referred to as a "Golden image") and then customizing it with specific applications, drivers, and settings. o Frequent hardening of the OS images and maintain it under registry/gallery o Integrate security best practices, including vulnerability scanning, patching, and hardening as part of the image build lifecycle. o Ensure standardized, reproducible, and version-controlled image deployment for both on-premises virtual machines and cloud-based instances (AWS, Azure Images, GCP Images, etc.). o Automating Image Creation: Define templates to automate the creation of machine images for various Windows OS platforms through SCCM, MDT etc. o Image Customization & Deployment: Deploying the customized image to target computers, either remotely or locally, using tools like SCCM, MDT or Offline Media. o Understanding Windows OS Imaging: Knowledge of Windows imaging technologies like WIM (Windows Imaging Format) and ImageX is crucial. o Troubleshooting: Ability to troubleshoot issues related to OS image deployment and configuration. o Hardware integration: Understanding to integrate different hardware models with the OS image, manage drivers & Hardware certification etc.. o Security: Hardening and implementing security best practices for OS images and deployment. o Establish monitoring and reporting for image lifecycle management and audit readiness. o Partner with infrastructure, application, and security teams to troubleshoot image-related deployment and performance issues. Technical Experience: o Minimum 5+ years of operational experience, Azure cloud certification required. o Scripting and Automation: Experience with scripting languages (e.g., PowerShell, BAT file and automation tools. o Must have knowledge in Autopilot & Intune o Operating Systems: Knowledge of all platforms of Windows operating systems. o Expert hands-on experience on maintaining image templates. o Problem-solving and Communication: Ability to troubleshoot issues, communicate effectively, and collaborate with other team members. Professional Attributes: o Strong written and verbal communication skills, interpersonal skills. o Strong time management skills, problem solving and analytical skills. o Ability to work and collaborate remotely. o Primary work schedule is aligned with US Eastern business hours. o Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.
15 years full time education
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