Job Description

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Kubernetes
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
We are seeking Kubernetes Support Engineer with deep technical expertise in Kubernetes, GKE, and automation. You will be a key technical point of contact for advanced troubleshooting, platform reliability, and change management, ensuring the stability and performance of our large-scale Kubernetes infrastructure. As part of the Kubernetes & Platform Engineering team, you will contribute to the support, governance, and continuous improvement of internal cloud-native platform. Roles & Responsibilities: Advanced Troubleshooting & Support (L3): - Diagnose and resolve complex Kubernetes incidents (networking, scheduling, API server, CNI, storage, etc.) across GKE clusters and potentially more distributions. - Perform root cause analysis. Incident & Problem Management: - Take ownership of critical incidents, perform in-depth investigations, and ensure permanent resolutions through RCA reports and automation. - Collaborate with DevOps, SRE, and Security teams to improve reliability and resilience. Platform Automation & GitOps: - Drive automation initiatives through GitOps practices using ArgoCD and internal platform engineering tools. - Maintain consistency, compliance, and reproducibility of Kubernetes environments at scale. Platform Change Management: - Participate in and oversee change management processes for the Kubernetes platform: - Assess and validate proposed changes (cluster upgrades, configuration updates, policy enforcement). - Coordinate with internal teams to ensure minimal disruption and proper rollback strategies. - Ensure all changes are properly tracked, reviewed, tested, and documented. - Contribute to defining governance and standard operating procedures (SOPs) for platform lifecycle management. - Your goal: guarantee safe, auditable, and transparent platform evolution across all environments. Performance & Reliability Optimization: - Continuously monitor and optimize Kubernetes' cluster performance, scalability, and cost efficiency. - Contribute to reliability metrics and proactive incident prevention. Cross-team Collaboration: - Work closely with application teams, platform engineers, and architects to ensure operational excellence and continuous improvement. - Documentation & Knowledge Sharing: - Write and maintain high-quality technical documentation, troubleshooting guides, and platform knowledge bases. - Contribute to internal training and technical enablement sessions. Technology Watch: - Stay up to date with Kubernetes releases, CNCF ecosystem tools, and GKE innovations. - Recommend improvements and help drive the platform roadmap evolution. Professional & Technical Skills: - Certification: Certified Kubernetes Administrator (CKA) required (CKAD or CKS certifications are a plus) Kubernetes Expertise: - 3+ years of hands-on experience managing and supporting Kubernetes clusters in production (preferably GKE). - Solid understanding of Kubernetes internals: controlling plane components, scheduling, networking, and security. Cloud & Infrastructure: - Strong knowledge of Google Cloud Platform (GCP) -- IAM, Cloud Logging, Monitoring, and Networking. Automation & GitOps: - Experience with ArgoCD and GitOps-based workflows. - Familiarity with CI/CD tools like GitLab CI/CD, plus experience with or automation (Golang if possible but not mandatory) Observability & Reliability: - Experience with observability tools like Dynatrace Change Management & Governance: - Understanding of ITIL or internal change management best practices. - Experience coordinating platform upgrades, patch management, and rollout strategies. - Security & Compliance: - Knowledge of RBAC, Kyverno, network policies, and secret management. Additional Information: - Master's degree in computer science or equivalent experience - 3+ years as a Kubernetes Engineer, SRE, or Platform Support Engineer - Analytical mindset and passion for solving complex platform issues - Excellent communication, teamwork, and documentation skills - Proactive, rigorous, and focused on reliability, automation, and user satisfaction
15 years full time education
About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services--creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
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Skills Required