Job Description

We are hiring for Infra Project Manager role for Navi Mumbai Location. Please find below JD for our reference.

• Infra Project Manager
• Educational Qualification BE/B.Tech(any branch)/ MCA/M.Tech/ MSC IT / MSC CS
• Work Location - Navi Mumbai, Belapur
• 24/ 7 Support Environment
• 6 days a week (Monthly Twice)
• Banking industry experience (Good tohave)
• Documents required for BV purpose ( Must have EPFO service history records with supporting documents for past 5 years)

• Must have minimum 14 Years working experience as Technical Support Manager
• Must have detailed understanding of Managed Services Business Model
• Must have experience in Managing environment like, Linux, AIX, Websphere, Weblogic , Storage & Backup Admin,etc., roles.
• Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning
• Must have expertise in to manage technical staff and Infra Hardware and Software equipment\'s related to Cloud, Virtualization, Server, Network, Security, Databases etc.
• Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams
• Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management
• Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime.
• Must have expertise in planning/review/approve maintenance tasks to reduce interruptions and server crashes.
• Must have expertise to resolve escalated issues, Major incidents, Priority activities with good problem-solving abilities.
• Must have expertise to review error logs and user-reported errors and identify stable and reliable solutions
• Must have expertise to perform system capacity planning to reduce interruptions and server crashes
• Must have expertise to perform system backups and restoration according to company or industry standards
• Must have expertise to perform system security by noticing faults and vulnerabilities within the server\'s architecture.
• Must have expertise to conduct training and perform interviews to hire candidates of domain skills.
• Must have expertise to analyze issues and good problem-solving abilities to avoid repeated failures.
• Must have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security process.
• Must have good communication abilities to drive teams on effective problem management, Change Management
• Must have documentation capabilities to provide RCA, Tracking of Open Issues, Risk
• Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to users.
• Must have effective communication skills to present and also discuss issues with Vendors and Customers.
• Must have leadership skills to guide and drive the team to achieve goals as part project requirements.
• Must be self-motivated and have abilities to work in 24*7 Data Center environment.
• Must have effective knowledge to prepare and understand LLD, HLD Documentation
• Must have abilities in identifying, tracking and reporting Incident, Requests, Changes, Hardware Inventory, Risks, Issues

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise . We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).