Job Description

Skill Infra Operations Lead/ Datacenter Lead
Exp 8 14 Yrs
Location Gurgaon, Sector 20 , DLF IT Park
Required Skills: -- * Experience with Data center management, build and migrations

• Experience with VMware/Windows/flavors of Linux
• Strong understanding of Storage and Network concepts
• Strong understanding of automation concept
• Knowledge on Cloud (AWS/GCP/Azure)

Minimum 10 years of experience in Infrastructure Service Delivery

• Providing project planning and management for established initiatives
• Ensure ITIL processes are implemented for success and consistency good working knowledge of Incident, problem, change, release management processes
• Coordinate with various departments to work together according to business process requirements
• Analyze, plan, and develop requirements and standards in reference to scheduled projects
• Hold regular technical team and customer meetings to determine progress and address any questions or challenges regarding projects
• Determine and define clear deliverables, roles and responsibilities for team members required for specific projects or initiatives
• Act as a point of contact for the Operational escalations, discuss and plan to resolve Issues.
• Drive all the Infrastructure Initiatives and coordinate with all the other departments to meet the timelines
• Coordinate with onsite team to execute and track all the projects and Operations as well.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team\'s processes and tasks are carried out efficiently.
• Build metrics and present to the management
• Monitor all critical matters and ensure compliance to guideline to achieve all goals
• Identify new opportunities and help to grow the account.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Ability to work under stringent SLA driven environment.
• Co ordinating with all tracks and ensure the service delivery as agreed with customer.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise . We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).