Job Description

At Charles River, we are passionate about improving the quality of people's lives. When you join our global family, you will help create healthier lives for millions of patients and their families.
Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.
As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.
Job Summary
The InfoSec Engineer (IAM) is a key member of the Global IT Security organization, responsible for daily operations, queue management, and documentation related to Identity and Access Management (IAM) services. This role focuses on managing incoming requests, resolving user access issues, and maintaining accurate documentation of processes and standard operating procedures (SOPs). The engineer will work closely with senior IAM engineers and analysts to ensure consistent, timely, and compliant IAM service delivery across the enterprise.
This position will work remote from home office. Must be able to work UK hours (GMT & BST time zones).
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and manage IAM-related ticket queues, ensuring all requests and incidents are acknowledged, prioritized, and resolved according to SLA.

• Process access requests, password resets, group membership changes, and account provisioning/deprovisioning using established workflows.

• Accurately document issue resolutions, troubleshooting steps, and process improvements in the ITSM system and shared knowledge base.

• Escalate complex or unresolved issues to L3 IAM engineers while providing detailed context and troubleshooting steps performed.

• Assist in maintaining and updating IAM-related documentation, including SOPs, process maps, and user guides.

• Perform user access reviews and periodic audits to validate compliance with access control policies.

• Support onboarding and offboarding processes, ensuring timely provisioning and removal of user access in key systems.

• Conduct daily operational checks for IAM systems such as SSO, MFA, and PAM solutions, reporting anomalies or service degradation.

• Participate in IAM service improvement initiatives by providing feedback on recurring issues or process inefficiencies.

• Collaborate with Security and IT Operations teams to ensure consistent enforcement of access policies and compliance requirements.

Job Qualifications
Education:

• Associate's or Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).

Experience:

• 1-3 years of experience in IT Support, Service Desk, or IAM operations.

• Familiarity with Active Directory, Entra ID (Azure AD), MFA, SSO, PIM/PAM solutions and access management tools.

• Experience working with ITSM platforms (e.g., ServiceNow).

• Basic understanding of security principles, authentication/authorization methods, and regulatory compliance frameworks (e.g., SOX, HIPAA, PCI).

Skills and Competencies:

• Strong organizational and time management skills to handle multiple tickets and priorities.

• Excellent written communication skills for clear documentation.

• Attention to detail and accuracy in process execution and recordkeeping.

• Customer-focused mindset with a commitment to providing high-quality service.

• Ability to follow and improve established processes and procedures.

Certifications (Preferred):

• CompTIA Security+, Microsoft Certified: Identity and Access Administrator Associate, or similar entry-level security/IT certification.

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.

Skills Required