Job Description

Participates in the development and implementation of business strategies for IT which are aligned with Radisson's overall mission, vision values, and strategies



Troubleshoots and provides technical support



Trains managers and staff on use of hotel applications



Troubleshoots common problems and works with the corporate helpdesk and infrastructure teams to resolve IT issues



Schedules and shares timing/impact of changes with appropriate hotel staff



Maintains hotel user accounts in Opera, Connect, Radisson Learning Network, and other hotel applications



Maintains availability and security of networks throughout the hotel



Monitors wireless network for hotel guests and employees



Keeps networks compliant with corporate guidelines



Maintains network security



Stays current on technical updates and changes to hotel utilized applications



Attends training and certification updates to hotel applications



Reviews updates provided by software and hardware vendors



Relays important information and timing of new releases, system repairs, and downtime



Establishes and maintains IT vendor relationships



Work with venders to troubleshoot and resolve issues



Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services



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