Job Description

Role Name: Information Security Associate

At Kapture CX, we are looking for a Information Security Associat in our InfoSec operations team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

We are looking for an Information Security Associate to support Kapture's day-to-day InfoSec operations, compliance, and audit activities. This role works closely with the CISO and cross-functional teams (Tech, Product, Operations, Legal) to maintain and strengthen our security and compliance posture.

Sounds interesting?

Here's a more detailed description of what you will do in this role:

Support daily InfoSec operations: access reviews, vulnerability tracking, security control checks.
Manage documentation, evidence collection, and coordination for

ISO 27001, SOC 2, GDPR/DPDP, HIPAA

and other compliance programs.
Respond to

customer security & compliance questionnaires

with guidance from CISO.
Perform

access reviews

, user onboarding/offboarding checks, and permission hygiene.
Work with the CISO on implementing controls, improving security processes, and responding to customer security requests.

This is a

Bengaluru-based role

. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

Success means becoming the steady guardian of security--keeping audits smooth, controls sharp, and risks quiet before they grow teeth.

What would make you a good fit for this role?

Here are the basic requirements:

You have 0.5-2 years of experience in InfoSec, GRC, or compliance with a solid grasp of key frameworks.
You understand essential security controls, access practices, and cloud/SaaS environments.
You communicate clearly, document well, and handle multiple compliance tasks with steady attention.

What are the most critical skills for this role?

You translate security frameworks into clear, actionable tasks.
You keep documentation, evidence, and audit trails crisp and organized.
You work smoothly across teams, tracking risks and remediation with steady precision.

Here's what you will gain from this role:

You hold certifications like ISO 27001 LA/LI or other recognized security/compliance creds.
You've worked on audits, risk assessments, or ISMS maintenance in a hands-on capacity.
You navigate security questionnaires and vendor assessments with confidence and clarity.

What's next for this role?

If you thrive in this role, you can grow into

Information Security Specialist or Security Analyst

-- a position where you take the wheel on deeper risk management, lead audits, shape security controls, and become a trusted voice in strengthening Kapture's overall security posture.