Job Description

About Wells Fargo : Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune\'s 2017 rankings of America\'s largest corporations. Wells Fargo\'s vision is to satisfy our customers\' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at . About Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations Department Overview : Information and Cyber Security (ICS) - Since 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available. Today, maintaining customer trust remains our underlying operating principle. ICS vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, ICS protects Wells Fargo\'s infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws About role: The Application Provisioning team is part of Identity and Access Management - Access Operations group within the Information Security organization. The team is seeking to fill the position of a \'Tech Operations Sr. Analyst\' to support customers from different lines of businesses. The successful candidate will perform access administration on different platforms and applications. : Provides Identity and Access administration within Application/Active directory/Mainframe environment as per requests submitted through various request methods. Provides basic technical support for routine security-related issues. Responds to related problem tickets. Provides on-call 24/7 Access Management/Production support as required or scheduled by management. Performs periodic review of existing documentation to ensure current understanding of processes and procedures making updates/changes as necessary. Identifies ways to streamline and automate access management processes to ensure consistency, reduce errors, reduce cycle time, and minimize audit/gap issues. Performs tasks/projects that is assigned/recommended by Immediate Manager Required Qualifications: Bachelor of Engineering Degree, preferably of Computer science or Information Technology 2+ years of IAM, information security, Access Administration and provisioning Enterprise Applications Knowledge and experience with any IAM, Provisioning, role management and certification tool Knowledge and experience on Applications Infrastructure in a Large Enterprise environment. Strong knowledge and understanding of information security and IAM practices and policies Working knowledge of security issues, risks and solutions on security products or platforms Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results Ability to interact with integrity and a high level of professionalism with all levels of team members and management Strong verbal, written, and interpersonal communication skills. Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information Strong analytical skills with high attention to detail and accuracy Ability to work effectively, as well as independently, in team environment. Exposure to ticketing tools like BMC Remedy/ Zendesk etc. Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift Ability to maintain composure under pressure and deadlines in a dynamic environment Desired Qualifications: Ability to make timely and independent decisions while working in a fast-paced and results-driven environment Must have leadership skills, to be resilient and drive changes. Any one Information Security certification (Security +, CISSP, CIAM) or IAM vendor based certifications (Cyberark, Oracle, IBM) Knowledge and understanding of service delivery including SLAs/KPIs Exposure on escalation processes/matrix and ability to prioritize tasks Basic troubleshooting skills over UNIX / Database / Mainframe / Active Directory. Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams. Knowledge sharing to help the team explore ideas and make them successful. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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