Job Description

Information Developer (Technical Writer)
Location: Pune
Experience Level: 3-8 Years
Department: Product Documentation/ Technical Communications

Role Overview

+ We are looking for detail-oriented, tech-savvy, and motivated Technical Writers to join our dynamic Product Documentation team. + This role is ideal for professionals who are passionate about writing, curious about emerging technologies, and eager to grow in a collaborative environment.
+ The selected candidate will handle creating clear, concise, and user-centric documentation that enhances product understanding and adoption.
+ They will work closely with engineering, product management, and senior writers to deliver high-quality content aligned with our documentation standards.
+

Key Responsibilities:

+ Create and support user manuals, API documentation, installation/configuration guides, FAQs, and online help systems.
+ Collaborate with cross-functional teams to gather technical insights and understand product workflows.
+ Edit &refine existing documentation for clarity, consistency, and technical accuracy.
+ Use DITA, single sourcing, and content reusability principles.
+ Follow documentation standards and style guides such as the MS Style Guide.
+ Participate in peer reviews and incorporate stakeholder feedback.
+ Gain exposure to bug tracking and task management tools (such as JIRA, Bugzilla).
+ Contribute to process improvements and content strategy initiatives.

What you should have:

+ Required Qualifications: + 3-8 years of experience in technical writing or related roles.
+ Exposure to telecommunications or software development is a plus.
+ Core Competencies:
+ Excellent written and verbal communication skills with a focus on technical clarity.
+ Ability to simplify complex technical concepts for diverse audiences.
+ Strong attention to detail and commitment to quality.
+ Preferred Skills & Tools:
+ Familiarity with Agile, Scrum, Sprint, and DevOps environments.
+ Experience with structured authoring and DITA principles.
+ Proficient in authoring tools such as oXygen XML, MadCap Flare, FrameMaker, and ArborText.
+ Knowledge of markup languages (Markdown, AsciiDoc), CMS platforms (Confluence,Notion),
+ & version control systems (Git, GitHub).
+ Basic understanding of HTML/CSS and scripting (Python, JavaScript).
+ Awareness of UX writing, accessibility, and content design.
+ Experience with diagramming tools (Lucidchart, Draw.io).
+ Interest in emerging technologies like AI, ML, IoT, Cloud, and RAN.
+ Working knowledge of AI tools and LLM.
+ Soft Skills:
+ Strong organizational and time management abilities.
+ Adaptability and eagerness to learn.
+ Collaborative mindset with openness to feedback and mentorship.

Bachelor's or master's degree in engineering, technical writing, mass communications, or a related field.
Job Location : Pune