Job Description

Description & Requirements
Position Summary
Plan, organize, write online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The information developer works closely with development teams. The scope of external communication is limited. Has to operate under general supervision; typically reports to a Manager of Information Development.
Essential Duties

• Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes.
• Researches and gathers information; interprets software business and organizes and writes content for documentation projects.
• Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content.
• Creates, tests, and troubleshoots online help for assigned software applications.
• Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards.
• Takes an active role in projects, presents ideas in a constructive manner, demonstrates openness and builds on the ideas of others.
• Works with business, quality and programmer analysts to ensure appropriate UI content and design.
• Plans projects and schedules, balances multiple projects, and follows through on project deadlines.
• Initiates and implements new tools and improvements to technical processes
• Assists other writers with writing, tools, technical and standards issues.

Basic Qualifications

• Bachelor's degree in technical writing, business, or computer science or the equivalent level of technical training and work experience.
• Requires 3 to 6 years of relevant experience.
• Demonstrates excellent English language usage and writing skills.
• Advanced problem solving and analytic skills.
• Familiarity with markup languages and proven experience with an authoring tool such as XMetaL Author, Arbortext Epic, the Adobe Technical Communications Suite, Madcap Flare, or Dreamweaver.
• Excellent interpersonal skills Good PC skills with knowledge of various operating systems, file management tools, graphic design tools, and common MS office applications.

Preferred Qualifications

• Industry specific knowledge or experience
• Excellent interpersonal skills; works well with team members at all levels of the organization.
• Manages time effectively resulting in maximum overall efficiency.
• Resourceful and creative in devising processes and solutions.

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
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Our Values
At Infor, we strive for an environment that is founded on a business philosophy called (TM) (PBM(TM)) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM(TM) prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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