Job Description

Description:
CTG is seeking to fill an Infor CloudSuite HCM Support Analyst position for our client.
Duties:
Provide daily operational and end-user support for Infor CloudSuite HCM modules (Global HR, Payroll, Benefits, Talent Management, Learning, Workforce Management).
Troubleshoot and resolve system incidents, data discrepancies, and process issues in collaboration with HR, Payroll, and IT teams.
Maintain system configuration and perform testing/validation for system enhancements, patches, and upgrades.
Partner with HR leadership to analyze business processes, identify system improvement opportunities, and implement best practices.
Develop and maintain reports and dashboards using Infor tools such as Infor Birst, Infor Reporting, or SQL.
Support system integrations with third-party applications (e.g., Kronos, job boards, background check vendors, benefits carriers).
Ensure compliance with HR, payroll, and healthcare regulatory standards by maintaining accurate and secure employee data.
Participate in CloudSuite upgrade cycles, release testing, and change management initiatives.
Maintain detailed documentation of system configurations, test scripts, and support procedures.
Provide user support, training, and guidance to HR and payroll staff to enhance system adoption and efficiency.
Collaborate with IT security and compliance teams to manage user access, roles, and permissions within the HCM platform.
Skills:
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and collaboration skills with both technical and non-technical users.
Ability to translate business requirements into functional system solutions.
Knowledge of HR, payroll, and compliance regulations within a healthcare environment.
Ability to manage multiple support requests and projects simultaneously in a dynamic IT setting.
Experience:
3-5+ years of experience supporting Infor CloudSuite HCM or Infor Lawson HR applications.
Strong functional knowledge of HR, Payroll, and Benefits processes; healthcare industry experience strongly preferred.
Experience with Infor Process Automation (IPA), Landmark, and Infor OS (ION, Ming.le) is highly desirable.
Familiarity with data integration and reporting tools (Infor Birst, SQL, or similar) required.
Experience supporting HR and payroll integrations with third-party systems (e.g., Kronos, ADP, benefit vendors).
Education:
Bachelor's degree in Information Systems, Human Resources, Business Administration, or related field preferred.
Equivalent experience in HCM or ERP system support may be considered.
Preferred Certifications:
Infor CloudSuite HCM Certification (Global HR, Payroll, or Benefits) preferred.
HRIS or ITIL certification is a plus.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $120,000 to $140,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified(TM) company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required