Job Description

Key Responsibilities:

Sales Support

Assist the sales team with preparing quotations, proposals, and tender documents.

Process sales orders, track deliveries, and follow up on shipments.

Maintain accurate records of customer interactions, contracts, and order status.

Customer Service

Act as a point of contact for customer inquiries, providing product information and support.

Handle complaints or issues, escalating to the appropriate department when needed.

Ensure timely responses to client requests to build strong relationships.

Technical & Product Support

Provide customers with technical product specifications, usage guidelines, and recommendations.

Collaborate with engineering or product teams to resolve technical queries.

Support in demonstrations, presentations, and trade shows when required.

Coordination & Administration

Coordinate with logistics, procurement, and production teams to ensure timely order fulfilment.

Monitor stock levels and availability of industrial products.

Support account managers in tracking sales performance and preparing reports.

Qualifications & Skills

Bachelor's degree in Engineering , Engineering, Industrial Management, or related field + MBA would

be not mandatory but having added advantage.

1-3 years of experience in sales support, customer service, or inside sales (preferably in industrial

products or manufacturing sector).

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Proficiency in MS Office and ERP/CRM systems.

Technical aptitude and ability to understand industrial products.

Key Competencies

Customer-focused mindset.

Problem-solving and analytical skills.

Team player with ability to coordinate across departments.

Attention to detail and accuracy.

Ability to work in a fast-paced environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person