Location: Indore (with regular travel to customer sites)
Preferred: Experience working in the automation or machinery industry.
About Company:
We are hiring for a leading provider of AI-based automation solutions for the textile industry, with a focus on advanced machine vision and defect detection systems. Their flagship product,
Kiara Web Inspection System
, empowers manufacturers with real-time quality control and actionable insights. Our core values are rooted in
Vision, Intelligence, and Control
.
Role Overview:
We are looking for a dynamic and hands-on
Application Engineer - Technical Support
. In this role, you will be responsible for resolving product and system-related issues at customer sites, ensuring smooth operation of our solutions post-deployment, and maintaining a high level of customer satisfaction.
Key Responsibilities:
? Visit customer sites across India for on-site issue diagnosis, resolution, and system calibration.
? Understand and troubleshoot hardware, software, or networking issues in automation systems.
? Collaborate with internal product, R&D, and customer success teams to escalate and resolve complex problems.
? Train customer teams on basic maintenance, operation, and issue handling of installed systems.
? Maintain detailed logs of issues resolved, time spent, and customer feedback.
? Assist with product installations, upgrades, and field testing of new features.
? Ensure timely closure of customer complaints and service requests.
? Document solutions and help develop support manuals or SOPs.
Required Qualifications & Skills:
? Bachelor's degree or diploma in Engineering (Electronics, Electrical, Instrumentation, Mechatronics, or related fields).
? 1-3 years of experience in technical support, application engineering, or field service roles.
? Strong troubleshooting skills and hands-on experience with automation systems or industrial machinery.
? Basic understanding of networking, sensors, cameras, and PLCs is a plus.
? Excellent communication and interpersonal skills.
? Willingness to travel frequently (up to 60-70% of the time).
? Ability to work independently under pressure and manage time effectively.
Job Types: Full-time, Permanent
Pay: ?400,000.00 - ?500,000.00 per year
Schedule:
Day shift
Application Question(s):
Have you completed your Bachelor's in Mechatronics?
Experience:
Industrial Automation : 3 years (Required)
PLCs, Cameras, sensors: 2 years (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.