Location: Indore (with regular travel to customer sites)
Preferred: Experience working in the automation or machinery industry.
About Company:
We are hiring for a leading provider of AI-based automation solutions for the textile industry, with a focus on advanced machine vision and defect detection systems. Their flagship product,
Kiara Web Inspection System
, empowers manufacturers with real-time quality control and actionable insights. Our core values are rooted in
Vision, Intelligence, and Control
.
Role Overview:
We are looking for a dynamic and hands-on
Application Engineer - Technical Support
. In this role, you will be responsible for resolving product and system-related issues at customer sites, ensuring smooth operation of our solutions post-deployment, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Visit customer sites across India for on-site issue diagnosis, resolution, and system calibration.
Understand and troubleshoot hardware, software, or networking issues in automation systems.
Collaborate with internal product, R&D, and customer success teams to escalate and resolve complex problems.
Train customer teams on basic maintenance, operation, and issue handling of installed systems.
Maintain detailed logs of issues resolved, time spent, and customer feedback.
Assist with product installations, upgrades, and field testing of new features.
Ensure timely closure of customer complaints and service requests.
Document solutions and help develop support manuals or SOPs.
Required Qualifications & Skills:
Bachelor's degree or diploma in Engineering (Electronics, Electrical, Instrumentation, Mechatronics, or related fields).
1-3 years of experience in technical support, application engineering, or field service roles.
Strong troubleshooting skills and hands-on experience with automation systems or industrial machinery.
Basic understanding of networking, sensors, cameras, and PLCs is a plus.
Excellent communication and interpersonal skills.
Willingness to travel frequently (up to 60-70% of the time).
Ability to work independently under pressure and manage time effectively.
Job Types: Full-time, Permanent
Pay: ₹400,000.00 - ₹500,000.00 per year
Schedule:
Day shift
Application Question(s):
Have you completed your Bachelor's in Mechatronics
Experience:
Industrial Automation : 3 years (Required)
PLCs, Cameras, sensors: 2 years (Required)
Work Location: In person
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