Job Description

Who are Inchcape?

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.



We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills



& experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Location: Airoli - Navi Mumbai

Main Purpose of Job

To provide the wider Managed Services department support in several activities.



Regulate S.L.A compliance to a standardized level for all agency types. Maintaining and update client data requirements, using the ISS application.



Co-ordinate the onboarding of existing processes into Global Support Services team.

Key Accountabilities:

Maintaining the accuracy of data entries into the ISS systems.



Obtain various shipping and costing documents within in the prescribed time frames Supporting the ISS operation to ensure selected SLA and KPIs are achieved Communicate with ISS operation on selected business processes to ensure smooth



onboarding of new tasks avoiding any business disruptions.





The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.

Key Deliverables

Customer Focus Ethics and Integrity Initiative Quick Learner Result orientation Diligence Verbal and written communication




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