Job Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.



Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Under supervision, provides support in the improvement of maintenance and operations performance by developing and implementing standardized processes and/or reinforcing the use of existing standardized processes. Assists in providing in process analysis, project management and development support across various areas of the business. Participates in developing processes aligned with corporate strategy and includes business requirements gathering, process development, piloting and implementation. Relies on instructions and pre-established guidelines to perform the functions of the job.

II. Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.



Assists in identifying and documenting issues and resolutions, providing on-going follow up and support.



Communicates and articulates the use and value of system delivery methodologies and creation of life cycle deliverables.



Under supervision, charts existing business and systems processes in order to define current business activities for the development of procedures and models.



Writes basic requirements specifications using natural language simply, clearly, unambiguously and concisely.



Provides assistance in analysis and compiling of information from subject matter expert teams to create, enhance, and develop standard, clear, and concise company-wide processes and methods.



Participates in the testing phase including end-user reviews, for modified and new processes and other post-implementation support.



Helps to effectively communicate process changes, enhancements and modifications to peers, staff and other employees so that issues and solutions are understood.

III. Supervisory Responsibilities

This job has no supervisory responsibilities.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.


A. Education and Experience



Education: Bachelor?s Degree (accredited) in Engineering or Business or similar area of study or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.



Experience: Four years of prior work experience (in addition to education requirement).


B. Certificates, Licenses, Registrations or Other Requirements



None required.



C. Other Knowledge, Skills or Abilities Required





Basic knowledge and skills in one or more of the following required:



Experience in using a standard process or project methodology.



Knowledge of continuous improvement and business process redesign methodologies.



Experience in documenting system requirements.



Experience working in a team-oriented, collaborative environment.



LEAN and Six Sigma knowledge and prior application.



Highly self-motivated and directed.



Logical and efficient, with keen attention to detail.



Superior listening, interpersonal, written and oral communication skills.



Analytical and creative problem solving skills.



Ability to develop rapport and maintain strong relationships with peers.



Proficiency in using Microsoft office software (e.g. Outlook, Word, Excel, PowerPoint, Visio, etc.).



May require basic skills in one or more of the following:



Various technologies, databases, and applications including but not limited to: SIEBEL, Sigma Flow, ARIS, IP 4/5, SPSS, and SAS.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



Normal setting for this job is: office setting and/or landfill/outdoor.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.



If this sounds like the opportunity that you have been looking for, please click "Apply.?