Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



India Account Director

?Work Dynamics

What this job involves:

Summary

The Account Director will be the single point of contact for the Account in India, dedicated to ensures a high-level of client interface and develop excellent client relationships.

The role is responsible for managing all aspects of the facilities management service delivery system on the client's facilities; primarily Account/Asset and Operations Management. In this capacity, the Account Director is accountable for the achievement of the Account Plan and all key performance indicators including responsibility for managing the capital and operation expense budgets, operations and maintenance, interface with senior managers of the client's SERE (Safety, Environment, Real Estate Team) and business units, coordination with other key managers within the client's alliance/partnership organizations and customer satisfaction.

Major responsibilities:

Provide leadership to the Integrated Facilities Management team at the client site(s).



Shall be the single point of contact for the Integrated Facilities Management team of the account.



Through consultation and collaboration with all functional managers to oversee the operations, staffing, performance and development of the Integrated Facilities Management service delivery staff.



Ensure high-level of client satisfaction with clients through seamless interfacing.



Demonstrate consistent and strong leadership, responsiveness and creativity in managing the account.



Full understanding of the contractual while developing client specific processes/procedures in consultation with functional managers and ensure implementation, regular review and compliance of these processes.



Oversee the planning, management and reviews of the approved capital and expense budgets.



Support the Client in the implementation of short and long-term projects on their facilities.



Develop and implement the annual account plan; accomplish key performance indicators as agreed between client and JLL.



Key Performance measures

Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client.



Coordinate discussions with each direct report regarding goal setting, performance reviews, and career/personal development planning and compensation/benefits.



Ensure compliance with JLL audit standards.



Ownership for best practices sharing and team's contribution to Continuous Improvement Work Group (CIWG).



High-level of communication within the organization and with the client.

Continuous improvement in the following:

Staff morale and satisfaction.



Client satisfaction.



Innovation, productivity and technologies.



Workplace experience.



Energy and sustainability initiatives.



Achieving savings initiatives for the client.



Identification of business opportunities for JLL within the client's facilities.



Ensure the KPI targets for the account are met.

Sound like you? To apply you need to be:

?A university degree or professional qualification in engineering, real estate or facility management.



Above 15 years of practical experience in property or facility management.



Ability to think laterally and deliver innovative solutions.



Strong leadership, people and communication skills.



Excellent command of spoken and written English.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.