Job Description

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Job Title- IND Service Delivery Manager I
Solution Line- Health Solutions
Position type- Full Time
Work Location- Gurgaon
Working style- Hybrid
Cab Facility- Yes
Shift Time 8AM to 5PM
People Manager role: Yes
Required education and certifications critical for the role-
Degree and a relevant Professional Qualification (e.g., PMI), with up-to-date CPD.
Required years of experience
Minimum 7 years of experience in Relevant field
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.
GENERAL DESCRIPTION OF ROLE:
The Manager provides support; coaching and delivers constructive feedback to team members and encourage all to take an active role in their own Continued Professional Development (CPD). The Manager also has leadership responsibility for a team of colleagues and is responsible for all performance management activities in line with company policies and legislation.
JOB RESPONSIBILITIES:

• Holds regular (at least every two months) 121s with colleagues to review performance, discuss issues, manage expectations, and provide constructive feedback.
• Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact.
• Develops and manages team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.
• Manages the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
• Organizes and monitors current activity so that the team meet Service Level Agreements (SLAs) and follow the agreed processes.
• Coordinates the teams workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality.
• Accountable for overall team quality control, management of risks and escalations, audit and governance. Ensures correct processes and procedures are complied with by colleagues.
• Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams, and 3rd party providers.
• Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team.
• Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework.
• Drives and promotes the management and sharing of knowledge in the team of all client processes, tools and systems ensuring documentation is correct, up to date and in line with any statutory or legislative changes.
• Drives and promotes the identification and implementation of best practice across the team. Guides and supports colleagues in what is relevant and applicable for the domain or Business Area.
• Ensures updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues.
• Owns and drives recognition practices in the team, responsible for recognizing colleagues and promoting the culture of recognizing others in the team.
• Manages Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date

SKILLS/COMPETENCIES REQUIRED:

• Strong project management discipline and experience leading projects independently and managing multiple projects simultaneously
• Should be flexible, keen on taking initiatives, accountable, have a collaborative approach with fellow colleagues, self-motivator, and leadership qualities
• Working with People as project teams: Should be able to maintain colleague data. Working with teams, staffing, resource allocation, demonstrate cultural awareness, participate in the development plans for the colleagues.
• Able evaluate and execute Process re-engineering
• Displays a high degree of business acumen
• Excellent communication and listening skills, Planning, Analytical and critical thinking capabilities, Problem Solving, Decision Making and negotiation skills
• In depth knowledge of project management practices
• Coaching/Mentoring - Intermediate Level
• Risk and Escalation Management
• Ensure Capacity and Workload management
• Effective People Management
• Effective Stakeholder Management
• Knowledge of Tableau, Power BI, VBA macros, R & Python

HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.
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