Job Description

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Job Title- IND Client Service Representative II
Solution Line- Commercial Risk ABS
Position type- Full Time
Work Location- Bangalore, Whitefield
Working style- Hybrid 5-Days in Office during transition phase.
Cab Facility- Yes
Shift Time- 12PM to 9PM local time/3 PM to 11 PM
ARL- 7
People Manager role: No
Required education and certifications critical for the role-
Graduate.
Required years of experience -
3+ Years Relevant Experience
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
Commercial risk team provides risk solutions to businesses across a larger number of sectors within and outside of the United States. Typically, clients will be either a national or a multi-national company. These clients will be looking for a tailored approach towards transactional risk transfer as well as risk management advice and services.
GENERAL DESCRIPTION OF ROLE:
You will be a part of on Aon's U.S. Commercial Risk Practice team, working as a key member of the team with the Account Executive and local U.S. Account Specialist. The role requires excellent interpersonal skills, strong attention to detail, and deep understanding of insurance procedures including Aon's U.S. Client Service Standards.
JOB RESPONSIBILITIES:
The Colleague provides high quality administration support for internal and external clients, being the technical expert in the team and sharing their expertise by:

• Liaising with Client team (AE and AS) to fully understand the client's business and insurance requirements
• Contribute to the identification, collection, organization and storage of pertinent client documentation and correspondence in appropriate client file based on U.S. Client Service Standards
• Obtain and review policy tracker report, tracking status and where needed, following up with broker, ensuring all policies placed are rendered to the client in a final status of Policy accuracy

• Receive, review, and coordinate the receipt of third-party certificates to be uploaded or enter data needed to fulfill the client request that meets compliance.
• Participate in service meetings, join open items calls, to ensure understanding of deliverables and expectations.
• Contribute to the formulation of the service plan, reports and any other client documents, etc., as required.
• Provide ongoing support with administrative tasks as requested
• Take ownership of problems and their resolution, seeking assistance where necessary

SKILLS/COMPETENCIES REQUIRED:

• Should be well versed with basic tool functionalities for creating, editing, and formatting presentation
• Strong business communication skills (email and conference calls) and fluent with English language
• Should be flexible, keen on taking initiatives, accountable and have a collaborative approach with fellow colleagues
• Well-developed project management skills, demonstrating ability to manage multiple tasks at various stages of completion
• Proficient with Microsoft Suite of products and tools

HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.
COMMITMENT TO SUSTAINABILITY
Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.
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