Job Description

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Job Title- Benefits Processor I
Solution Line- Health Solutions
Position type- Full Time
Work Location- Gurgaon
Working style- Hybrid
Cab Facility- Yes
Shift Time 5:30PM to 2:30AM (Night Shifts)
People Manager role: No
Required education and certifications critical for the role-
Graduate Fresher (Except Tech Grad)
Required years of experience
0 2 Years of experience in relevant field
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.
GENERAL DESCRIPTION OF ROLE:
In addition to the core responsibilities, the Colleague will have a specific focus depending on the functional business area:

• Flexible Benefits Administration: Colleagues administer benefit schemes for the employees of our clients. The Colleague is responsible for generating reports on member activity and responding to queries from members, providers and clients.
• Online Benefits Administration: The colleague provides OLB support by administering census information and payroll files of our clients in accordance with SLA timeframes and requirements.
• Online Benefits Claims: The colleague provides OLB support by adjudicating OLB claims and ensuring that claims are reviewed and processed in accordance with the clients benefits plan and within the required SLA timeframes.
• Online Benefits Helpdesk support: The colleague provides support to the contact center by answering calls and responding to enquiries that arrive through the various channels and resolves matters in accordance with SLA requirements and timeframes.

JOB RESPONSIBILITIES (List 6-10 major responsibilities in the role):
The Colleague provides high quality administration support for internal and external clients. The Colleague also supports team members and coordinates the work in the team by:

• Learning about clients, systems and tools and being proficient in processing and checking.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Sharing best practice with colleagues through process and tool training.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Participating in new client implementations & understand the reporting.
• Building strong relationships with client teams, peers & displaying team work
• Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.
• Managing complex processing and ensuring transactions are performed in line with the signed off procedures and agreed deadlines.
• Reviewing processing calendar and making sure all daily processes are completed

SKILLS/COMPETENCIES REQUIRED (List 4-8 skills required to get the job done):

• Should be well versed with basic tool functionalities for creating, editing, and formatting presentation
• Business communication skills (email and conference calls) and fluent with English language.
• Should be flexible, keen on taking initiatives, accountable and have a collaborative approach with fellow colleagues
• Basic Knowledge of Excel with commonly used functions (LEFT, LEN), math functions (SUM, PRODUCT), statistical functions (AVERAGE, COUNT), logical functions (IF, OR) and lookups
• Should be well versed with basic tool functionalities for creating, editing and formatting PowerPoint presentation
• Basic Understanding of email writing
• Basic knowledge of Domain
• Stakeholder Management

HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.
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