Job Description

Job Information Job Title IND Analyst II GSMS-Content Management Job Code Track IC Business Unit TFGO ARL Level (1 - 9) 8.2 Reports to Content Manager Education Bachelor\'s degree (10+2+3) Work Experience 1 - 2 years Shift Timings 12.30 p.m. to 9.30 p.m. Scope Work Description/Role Summary: (Brief 4-5 line description of the role ) Manage the sales content knowledge sharing workflow to ensure that content is centralized and shared in a brand compliant format enabling colleagues to bring the best of Aon to their clients. Keep content up to date, relevant and complete, liaising with stakeholders around the business and archiving old content. Help develop the system and content governance approach Previous content management experience or knowledge sharing platform desirable Role overview: (Detailed role description 10-12 lines) The content/knowledge manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of content/knowledge assets. He/she is required to work alongside stakeholders, internal and external, to promote and optimize the usage of the organization\'s knowledge assets. As a Knowledge Manager, you will help define the content/knowledge management strategy. The role will focus on developing, auditing, and maintaining high quality content for client facing colleagues. Encouraging a culture of knowledge-sharing and collaborative workflow among departments and project teams Ensuring that employees are sure of the content/knowledge management processes, including the purpose of doing so, through accurately and helpful documentation of processes. Making sure that the right Content/knowledge goes to the right people, and that this information is promptly applied to business activities Helping capture new Content/knowledge with the usage of Oracle Content management (OCM) and Oracle Sales Accelerator Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics Providing relevant coaching, training and support to champion a knowledge management culture Skills & Knowledge Requirements: Minimum of 1-2 years experience is desirable. Good organizational skills Self-motivated with confidence to work largely unassisted once trained Experience of content management and/or knowledge sharing platform preferred Knowledge of financial or professional services preferred Clear communication and presentation skills Good interpersonal skills Strong problem-solving skills with ability to provide insight and recommendations. Mandatory Skills (Behavioral) Strong adherence to timelines Good listening skills Pro-actively support other teams, and colleagues, explore synergies and share knowledge Must possess \'can-do\' attitude Mandatory Skills (Specialized) Proficiency in the use of Microsoft Office Suite Knowledge of Oracle suite of products desirable Knowledge of Oracle content management (or other best in class CMS, such as Adobe DAM) highly desired Good To Have : Networking skills to internally network and explore synergies, and build professional relationships with requestors Good logical reasoning and analytical thinking power Project management experience Works with: Project teams and extensive interaction with internal clients. 2522219

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