Job Description

AREAS OF RESPONSIBILITY
Audit rooms income posting and charges:
Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; making corrections as necessary.
Balance the rooms audit with the night audit's summary.
Runs computer through nightly processing sequence to reset for next day's use in balancing of applicable functions.
Audit food and beverage income postings and charges:
Records and balances all food and beverage income.
Balances the guest ledger postings to the restaurant and guest ledger.
Records and balances employee and house charges.
Audit all banquet charges before posting, verifying the accuracy of the calculations and attaching the latest event order.
Review all credit card vouchers for proper imprints, authorisations and correct amounts:
Prepares and transmits credit card deposits.
Processes all city ledger work to Finance Department.
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Adheres to hotel policies and procedures:
Attends work on time as scheduled.
Follows hotel grooming and hygiene standards.
Minimises safety hazards by following all safety rules and procedures.
Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
At all time projects a favourable image of Brand to the public.

Skills Required