Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

As a Senior Incident Response engineer, you will be an elite member of a customer facing security support team leading incident response investigations for Microsoft's enterprise customers. You have experience in analysing, triaging, scoping, containing, providing guidance for remediation, and determining the root cause of security incidents. You are familiar with collecting and analysing security incident related data to identify indicators of attack and compromise.



In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Incident Response Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Interested in security and incident response
Then come join the Cybersecurity Incident Response Team (CIRT) at Microsoft as a security support engineer responsible for helping customers investigate security incidents in their environment.

Responsibilities

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Scope customer security incidents Understand and identify indicators of attack and indicators of compromise Analyse incident data from threat analytics tools Communicate recommendations and guidance based on results of security incident analysis to the customer Coordinate a response to the security incident with other Microsoft security and consulting teams. Develop, document, and implement runbooks, capabilities, and techniques for Incident Response Perform security triage and analysis on endpoint, server and network infrastructure. Collaborate with the security intelligence team by providing samples of malware from the customer's environment Perform activities necessary for immediate containment and short-term resolution of incidents. Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities Investigate root cause of complex security incidents Maintain a high level of confidentiality Participate in the on-call rotation as required

Qualifications

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Required/Minimum Qualifications (RQs/MQs)

Minimum 2+ years Security Incident Response experience with recent operational security experience (SOC, Malware Analysis, IDS/IPS Analysis, threat analytics, windows server, and endpoint security, etc.) Minimum 1+ years of experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration Minimum 1+ years customer facing experience Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience OR 7+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience

Additional or Preferred Qualifications (PQs)



Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level). Experience in Linux and/or Mac administration Experience in Azure Identity management and troubleshooting Preferred Bachelor's degree or higher in a technical field, or relevant work experience Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.)



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.