Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

-------------------


We have opened a position for a contractor to be hired for Major Incident Manager position (atleast >= 3 years in Incident Manager role).

Contractor JC:

76566

Attaching JD for the requirement and as mentioned this opening is for immediate fulfilment, candidate must be open to WFO and in a rotational shift 247365 days at Hyderabad or Bangalore AMD location (preferably Hyderabad).


ROLE: Major Incident Manager


Shift: Should be comfortable with 24*7 working environment


Experience: Atleast 3 years of experience in handling Major Incident or in a similar role.


Location: Hyderabad/Bangalore


Skill Set:

ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills.


Role Description:


The role needs experienced associates who can primarily work on Major Incident Management Process.


Incident Management Process/ Major Incident Manager - Roles and Responsibilities

Good Knowledge in Incident life cycle from incident identification till incident closure. Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix. Coordinating incident bridge calls for quick and prompt resolutions. Prioritizing the Incidents based ion the impact and urgency. Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents. Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority. Manage and monitor the tickets & Coordinate with vendor. Have intermediate hands-on problem and change management process. Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers. Coordinate with that respective technical teams to get the updates on P1/P2. Review and acting on P1/P2 incident management report as required. Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action. Identify, initiate, schedule and conduct incident reviews. Validate and correct as required the ticket category, subcategory, and service. Assist the reassignment of misdirected P1 and P2 incident. Maintaining all KPI's required for business and continuous improvement. Attending weekly call with customers and keep updating all priority incidents of whole week.


B2 - 4 -6 yrs


Location - Hyd & bangalore


CBR - 100K

?

-----

KEY SKILLS AND COMPETENCIES

Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management

?

-----

?

-----

?

-----


Mandatory Skills: ITIL Incident Mgmt.


Experience: 3-5 Years.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.