Job Description

Job Title: Incident Manager L1
City: Ahmedabad
State/Province: Gujarat
Posting Start Date: 12/5/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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RESPONSIBILITIES

aAEURA Drive the efficiency and effectiveness of the Incident Management process


aAEURA Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer


aAEURA Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle


aAEURA Knowledge management activities - creation and sustenance


aAEURA Meet the SLAs and other KPIs agreed and produce the Process Performance Reports


aAEURA Ensuring Process adherence across the Account and extending the Support for Process audits and assessments.


aAEURA Bring in Service improvements and close the Gaps as per the Audits and Assessments


aAEURA Conduct Incident and Major management training and spread awareness


aAEURA Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution

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KEY SKILLS AND COMPETENCIES

aAEURA Excellent people management and operational skills


aAEURA Ability to interact with all levels of the Customer and IT provider organization


aAEURA Good presentational skills


aAEURA Effective communication skills


aAEURA Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues


aAEURA ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification


aAEURA 5-8 years of experience in IT Service Management

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Mandatory Skills: ITIL Problem Mgmt .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.