Job Description

Department
Operations and Service Delivery
Job posted on
Oct 30, 2025
Employment type
FTE

JD for the role :

Job Scope:

The Incident Manager will be Responsible for managing the change queue and ensuring changes are made efficiently, with minimum risk to the organization. An incident manager should, ideally, facilitate change, not stop it. Allows changes to be moved quickly to the production environment. Protect the IT systems of the organization, ensuring the changes that are made do not present an unacceptable risk.

Job Responsibilities:

Review and record requests for change (RFCs) Categorize change requests. Prioritize changes according to business objectives. Manage the transition of changes from the development team to operations. Accept or reject RFCs. Convene the change advisory board (CAB) meetings. Coordinate the building, testing, and implementation of changes. Mediate conflicts related to the change where necessary. Create and circulate the change schedule. Conduct Post Implementation Reviews (PIRs) after the implementation of changes. Maintain all change documentation (policies, procedures, templates, etc.) Produce management reports. Follow & commit with Yotta's Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM etc) Undertake applicable training as communicated from time to time.Participation in Risk assessment process, contribute in achieving departmental & management system objectives & Assist in maintaining PIMS controls throughout personal data lifecycle.

Must-Have Skill:

Strategic Analysis and Planning Hand, on Datacenter Management Should have multitasking & organizing skills Customer-centric approach. Strong Analytical & Problem-solving skills Excellent verbal and written communication abilities. Handle pressure well Strong on communication Skills

Good to Have Skill:

Basic knowledge of all the technologies.

Behavioral Attributes:

Managing Vision & Purpose Art of Skillful Conversation Innovative Management/Mindset Learning on the fly Business Acumen Building Trust Customer Focus Intellectual Horsepower Action Orientation & Accountability Process-Quality Excellence Prioritizing, Planning & Organizing Listening, Sensing & Observing Developing Direct Reports

* Building Collaborative Relationships