Job Description

Description
The Business Process Analyst / Technical Writer develops, standardizes, and governs engineering policies and procedures across the organization. This role partners with cross-functional teams to document clear, auditable processes, maintain process compliance, and support internal and external audits. Acting as the custodian of critical engineering documentation, the role ensures processes are current, accessible, and consistently applied company-wide.
Requirements

• 8-10 years of experience in technical writing, business analysis, or process management within an engineering or IT environment
• Bachelor's degree in Information Technology, Engineering, or a related discipline
• Strong writing and documentation skills with the ability to produce clear, concise, and formal policies, procedures, and process flows
• Proven experience facilitating cross-functional discussions to define and document business processes
• Knowledge of process governance, internal controls, and audit support activities
• Ability to independently manage documentation initiatives from planning through publication and ongoing maintenance
• Hands-on experience with documentation and workflow tools, including Confluence, Microsoft Visio, and Jira

Job responsibilities

• Develop, maintain, and standardize engineering policies and procedures across the organization.
• Collaborate with cross-functional teams to gather requirements and produce clear, formal documentation.
• Govern and act as custodian for process documentation, ensuring accuracy, accessibility, and periodic review.
• Manage documentation review, approval, and exception tracking processes.
• Support internal and external audits by coordinating responses and consolidating required evidence.
• Perform internal process audits and approve just-in-time privileged access requests.

What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Skills Required