Job Description

Hiring for Incident Management_HYDERABAD
: An ITSM Service Mapping Specialist is responsible for developing and maintaining comprehensive service maps within an organization's IT Service Management (ITSM) framework. This role ensures that all IT services and their interdependencies are accurately represented, enabling efficient service management and incident response. Key Responsibilities Service Mapping Design, create, and maintain detailed service maps that illustrate the relationships and dependencies between IT services and infrastructure components. Configuration Management Ensure that the Configuration Management Database (CMDB) is up-to-date and accurately reflects the current state of the IT environment. Collaboration Work closely with IT teams, including service owners, application developers, and infrastructure engineers to gather information and validate service mappings. Incident and Problem Management Support incident and problem management processes by providing accurate service maps to help identify root causes and dependencies. Continuous Improvement Continuously review and improve service mapping processes and tools to enhance accuracy and efficiency. Documentation Develop and maintain documentation related to service mapping processes, procedures, and standards

Skills Required